FireFly Smart Repair:
Warranties are expensive! The fact is, your warranty doesn’t just pay for your own repairs, it also needs to cover the cost of additional repairs for warranty abusers. At FireFly we’ve re-invented the warranty game and put you in control. With FireFly Smart Repair, you only pay for the repairs you actually use. You get solid coverage for all your devices, plus all the convenience of a traditional warranty like online RMA submissions and free bulk shipping. You get the extra flexibility that lets you do things like self-maintain or launch student repair programs. There’s no need to track serial numbers, the cause of breakage doesn’t matter, and the devices don’t need to be purchased from us.
Highlights of the Smart Repair Program:
- Cause of breakage doesn't matter
- Can be added even after warranties have lapsed
- Usable on devices that weren’t purchased from us
- Simple online RMA portal
- Fast online parts ordering
- FireFly speed and convenience
- No tracking serial numbers
- Credits roll over from year to year*
Smart Repair Credit can be used to order Parts and Services through the FireFly Repair Zone website, to pay for repairs submitted through our FireFly RMA portal, or to pay for parts and repair orders quoted by your FireFly Account Manager.
Here's How It Works:
Easily Track Your Credits:
- Purchase Smart Repair credits in increments of $1,000 and get 10% in bonus credits up-front
- Use credits to buy parts on the website or to pay for break-fix repairs through our convenient online RMA portal
- Add more credits at any time! Unused credits will roll over from year to year and can be used on any device we service, even if you didn’t buy it from us!
View your current balance and recent transactions on the ‘Store Credit’ tab of your Account Management page.
Let Us Revolutionize The Way You Fix Devices
Call Us Toll-Free: 1-866-950-8868
*Accounts will be closed after 5 consecutive years of inactivity