Your Device Lifecycle Experts!

Information & Policies

Shipping & Delivery
FireFly Repair Zone items include free FOB Destination shipping within the continental U.S.A. All other items receive free FOB Destination shipping within the continental U.S.A. on orders of $1,000 or more. Orders received before 1:00 PM CDT are typically processed the same business day, however please allow 1-2 business days for processing. Times may be longer for items that include pre-delivery services or customizations such as "white glove" setup or upgrades. Products are shipped via UPS Ground, UPS Freight, or other preferred carrier and are typically delivered within 3-5 business days from the shipping date. An email notification that includes package tracking information will be sent when your order has shipped. Expedited delivery is available upon request for an additional charge.
One-Stop Warranty Services
FireFly Computers is a Manufacturer Authorized Services Provider for the majority of devices we sell. This allows us to be a one-stop shop for any warranty/repair services needed throughout the life of the devices. We make submitting warranty claims easy because we deal directly with the manufacturer so you don’t have to. Warranty clalims may be submitted online, or you can contact us at 612-564-4088 (local), 1-866-950-8868 (toll-free), or support@fireflyadvantage.com. Please direct all warranty issues for devices purchased through a school discount program for personal use to the school's technology department or to the product manufacturer. Detailed warranty information for the products we sell is available upon request.
FireFly Smart RMA™ Shipping
Under the terms and conditions of some manufacturer warranty plans, the customer is responsible for shipping devices one-way for any repairs. We’re always looking for ways to make life easier for our customers, so we’ve developed our FireFly Smart RMA™ program. This service allows us to provide free shipping both ways for devices that are bundled together in shipments of five or more. A FireFly Smart RMA™ box will be delivered along with your first qualifying order. Once you have several devices that need repair, simply contact us and we’ll issue a pre-paid UPS shipping label for sending them to us free of charge. For covered warranty repairs, we’ll fix the devices and send them back at no cost to you, typically within 5-7 business days. Free FireFly Smart RMA™ shipping is also available for off-warranty reapairs purchased through the FireFly Repair Zone for repairs of five devices or more at one time. FireFly Smart RMA™ shipping in no way intereferes your rights to have individual devices repaired under the standard warranty terms.
Pricing & Promotions
Because of various contractual and manufacturer obligations, online prices may be higher than prices offered for the same items when quoted directly by our FireFly Account Managers. To obtain an individualized "best-price" quote, please contact FireFly Computers at 612-564-4088 (local), 1-866-950-8868 (toll-free), or sales@fireflycomputers.com. If you have a quoted price that you would like to be available online, please let us know the email address associated with your online account and we will be happy to make the proper adjustments.
Ordering & Payment
Ordering and payment questions should be directed to our helpful FireFly Computers team at 612-564-4088 (local), 1-866-950-8868 (toll-free), or orders@fireflyadvantage.com. We'll do our best to meet your needs.
Viewing Orders
Registered users may view orders and order history on their My Account page. Guest orders may be viewed by clicking on Order Lookup in the page footer and entering the order ID. Further assistance with orders and order history is available upon request.
Returns & Replacements
Returns of products that were ordered by mistake or that are no longer wanted are handled on a case-by-case basis. Many technology items cannot be sold as new once they are opened, therefore we reserve the right to consider any sale final or to add up to a 25% restocking fee to help cover our losses from having to re-sell the item as used. If an item arrives with exterior shipping damage, or is received DOA, please follow the steps below.
Damaged Shipments
Before signing to receive a shipment, visually inspect all freight and packages. If there is any exterior damage, please describe it on the shipping paperwork and then sign for the shipment as damaged. Save a copy of the paperwork for your records. If the products in the shipment turn out to be damaged, we may request that you scan and email us a copy of the shipping paperwork to assist with the claims process. Photographs of the damaged shipment will also be requested.
Dead-On-Arrival (DOA) Items
A limited amount of time is available for submitting DOA claims to the Manufacturer. Because of this, please test your shipments for DOA products as soon as possible and NO LATER THAN 15 DAYS after delivery. Depending on Manufacturer, products not reported as DOA within 15 calendar days may not be able to be processed as DOA returns. Most often, they will instead be covered under the terms of the Manufacturer’s hardware warranty which may carry different terms for shipping and repair. We will always help process returns as DOA claims for as long as the Manufacturer allows. Products with permanent custom modifications such as etching are also ineligible for processing as DOA returns and will be handled under the terms of the Manufacturer's hardware warranty.
Customer Privacy
FireFly Computers does not sell, publish or distribute information about our customers. We may occasionally share customer information with relevant product manufacturers for the purposes of warranty fulfillment, software licensing, rebates, or other benefits to the customer. Additionally, we may disclose aggregated and/or de-identified customer purchase data to various interested parties for the purpose of promoting, advancing, improving and growing our business. Customer information may be disclosed to law enforcement agencies in the event of fraud or other criminal activity, or in cooperation with a criminal investigation. We value you as a customer and we respect your privacy. Additional information about user data and "cookies" that may be collected while using fireflyadvantage.com can be found in our Browser Privacy statement. Please contact us if you have any questions or concerns.
Security
All ordering and account information submitted on fireflyadvantage.com is protected by SSL security encryption, as indicated by the padlock icon and "https" designation visible in most browsers. fireflyadvantage.com does not collect or store any customer credit card or other financial information. Credit card payments are handled privately and securely by PayPal, a leader in secure online transactions. PayPal is free to the customer, and credit/debit card purchases may be made even without creating a PayPal account. Please contact us for any additional questions or concerns.
Updating Account Information
Account information may be updated by logging in and clicking on the My Account page. If you need additional assistance please contact us.